This is Quality & Safety Initiatives 

1. Can you describe a time when you encountered a patient safety issue or potential problem. 

2. How did you handle the situation?

3. What barriers did you encountered that influenced quality patient care? Safe patient care?

Suggested reading: Josie’s story: A mother’s  Crusade to make medical care safe by Sorrel King

This topic is Conflict Resolution and Fostering a Culture of Respect 

1.Kindly reflect on a time you had a conflict with a colleague of a different situation with a patient/family member. 

2.How did you resolve the conflict and what did you learn from the situation?

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