1.Describe Eriksonâs stages of psychosocial development from childhood to adulthood.

2.Describe Piagetâs stages of cognitive development.

3.Describe Maslowâs hierarchy of needs.

4.Contrast the major theories of emotions.

5.Describe why it is important for employers to understand the difference between intrinsic and extrinsic motivation.

6.Describe why emotional intelligence would be a good trait for a customer service employee to possess.

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